FAQ

HOW DO I CUSTOMIZE MY BOX? All of our boxes are customizable and can be found in the "Build A Box" category. Pick whichever box top fits your occasion and add it to your cart. Then you will be directed to choose which theme of gifts you want to fill your box with. Next, enter the name you want to customize the box with, and fill out a card message our team will hand write for you! 

WHAT IS YOUR BOX-ONLY CATEGORY? This category allows you to select whichever box design you want, with no included gifts inside. This is our most cost-friendly option and also gives you the choice to fill the box with any special gifts you want yourself.

WHAT ARE YOUR SHIPPING TIMES? Standard orders in the US ship in 4 business days (M-F) and are typically 2-5 business days once shipped (or 6-9 business days to your door from the time of placing your order). We also offer 2 expedited services you can choose at check out:

1) RUSH: Next day turnaround with PRIORITY shipping. Typically 3-4 business days to your door. (additional fees apply)

2) EXPRESS: Next day turnaround with EXPRESS shipping. Typically overnight (sometimes 2nd day service for rural areas). 1-3 days to your door from placing order. (additional fees apply)

*The daily cutoff for RUSH & EXPRESS orders is 11am (CST)*

Please keep in mind EXPRESS is the only shipping option guaranteed by USPS! You can purchase any of these shipping upgrades at check-out under "Shipping" if needed. Business days are considered Monday - Friday 9am-5pm CST.

WHAT IF I NEED BOXES SHIPPED TO SEPARATE ADDRESSES? You'll want to check out separately for each address and be sure to update your shipping address as well!

CAN I OMIT ITEMS IN A BOX TO MAKE IT MORE AFFORDABLE?Unfortunately, you cannot. All box gift themes selected through our "Build A Box" option come as they are listed. We have created our “Box Only” boxes for this reason so you can fully control your box expense and size. We recommend shopping from our “Box Only” category to customize your box to whatever budget you want!

DO YOU DO CUSTOM DESIGNS OR PROJECTS? Only for Corporate Projects at this time. Message us your ideas and any details you can offer at hello@saltandpaperdesign.com. We'll send you a quick quote and set up a design consultation.

WHAT IS INCLUDED IN A CONSULTATION? This is where we’ll get to know you more, gather inspiration, create mood boards and start sketching. We’ll set up a call or a meeting to discuss your vision, event design, or whatever designs you may need and your project manager will put together a pricing proposal for you. If you say "yes," we will send you a design agreement to get your project underway!

  • PROOFS - A design proof will be sent to you electronically based on a timeline created by your project manager. Our designs include one initial proof and two rounds of revisions (if needed). Each additional round of revisions will be billed at our hourly design rate, outlined in your proposal. Rounds of revisions are for any small text or design edits.
  • If you would like to view your designs prior to print, please select a PROOF REQUEST when customizing your order! Each and every item is custom made to order based on your request. We kindly ask that you indicate any special requests when you checkout BEFORE the design process begins. Excessive proof changes (ie multiple design changes, color changes, etc) that result in more than 2 proofs sent to you, are subject to a design change fee.

ARE ITEMS ELIGIBLE FOR A RETURN & REFUND? - 
Unfortunately no. Due to the custom nature of our business, any item that is customized or made for your order is not eligible for a refund.